Delivery Options Please read all information on the type of delivery options you have for your order. The delivery of large safes is a very sensitive operation, and we supply this information to ensure you receive the product you ordered in the best condition possible for your delivery circumstance.
Small Package Delivery (150 lbs. and Under) Small package delivery is a free service offered by Bonafide Safe & Lock. All packages less than 150 pounds are delivered to your home or business front door via UPS or FedEX during normal business hours. There is no advance appointment call made. No signature is required.
Curbside Delivery (Over 150 lbs.) Curbside delivery is a free service offered by Bonafide Safe & Lock. Any shipments 151 pounds or larger are delivered via freight companies such as YRC, XPO, USF Reddaway or other common freight carriers and delivered curbside. The safes and vault doors are delivered on a wood pallet, curbside, where your driveway meets the street.
Freight companies will not deliver to a "dead end" street or Cul De Sac. Please call us at 262-790-9400 for other options.
Remote areas require additional fees from the freight company. Please call 262-790-9400 to confirm your area is not remote or obtain a custom quote.
“Limited access” locations will require additional fees from the Freight Company. Please call 262-790-9400 for a quote.
Some zip codes, including ferry points are considered beyond service points from the servicing center and may result in additional charges. Please call us at 262-790-9400 if you are unsure if you will be in a service area for a custom quote.
What are “limited access” locations?
Airports or locations on airport property
Camps, Carnivals, Fairs
Chautauquas, Churches, Mosques, Synagogues, Temples and Convents
Colleges and Universities
Medical/Urgent care sites
Prisons / other correctional facilities
Individual / Mini Storage Units
Mine Sites or Quarries
Golf Courses and Country Clubs
Nuclear Power Plants
Military Bases / Installations
Parks, Farms and Ranches
Hotels, Motels and Resorts
Restaurants, Bars and Night Clubs
Outdoor flea markets
Retirement / Nursing Homes
What Happens When You Place Your Order (Products over 150 lbs.)
Depending on the indicated lead time on your order, you will receive an email notifying you that your item has shipped with your tracking number.
After your item has shipped and it arrives at your local terminal, you will receive a telephone call from the freight company to schedule the delivery date.
The freight company will schedule a delivery appointment with you for the day of delivery only.
Freight companies will deliver between 8:00 am and 5:00 pm, Monday-Friday only. Because Mondays are heavy commercial delivery days, some terminals will avoid scheduling residential deliveries on Mondays.
You must be present or have someone there to inspect and sign for the product. There are no exceptions to this requirement.
If there is even the slightest damage on the packaging, note the damage on the receipt you receive and sign from the delivery staff. IMPORTANT NOTE:This is the only way we can file a damage claim for a refund from the freight company and/or a replacement if your safe or vault door is damaged.
IMPORTANT NOTE: The delivery staff will not take your safe or vault door any further than curbside if this is the service you order. Freight companies will not deliver to your driveway on a Dead End road or Cul de Sac. They will only deliver to County, City or State roads. They will not deliver to a congested downtown area with no parking or a Doorman Condo or Apartment. Garage/Threshold Delivery or White Glove Inside Delivery are available for an extra charge if you need special delivery services.Please call 262-790-9400 for other delivery options if any of these cases apply to you.
Freight carrier will deliver the product and place in your garage.
Please read these requirements before placing your order:
Access to an ‘overhead’ garage door is required and must be over pavement or concrete, no more than a 2% grade.
Excessively steep or long driveways are not included in this service
Roads with Excessive turns and no turn around area are not included in this service, which includes Dead Ends and Cul De Sacs
Drivers will not back the truck on to your driveway.
The driver may require help to push product into your garage.
Driver will not remove safe from pallet.
Garage delivery is not guaranteed. It is not always available in all areas and is ultimately at the discretion of the driver to complete. If the driver feels it is unsafe, the freight company will not be able to complete the garage delivery and will leave the safe at your curbside. We would refund you in full for the garage delivery if it is not able to be completed. If you want to order garage delivery and are concerned that you might not meet the requirements, please call us at 262-790-9400 so that we can determine the best option for you.
Safes Over 2000 lbs. Our trucks with liftgates will only handle safes up to 2000 pounds. Safes over 2000 pounds will require a forklift or loading dock on site to receive the safe. If you do not have either of these items, we can recommend a company in your local area who can deliver your safe inside.